When we talk to people, it’s important to listen carefully and understand what they’re saying. This is called active listening. There are some techniques we can use to help us do this.
One technique is to pay attention to the person’s words and body language. This means looking at their face and listening to their voice to try to understand how they’re feeling.
Another technique is to ask questions to get more information. This is like when you’re playing a guessing game and you ask “yes” or “no” questions to figure out what the answer is. We can do the same thing in a conversation by asking questions to understand more about what the person is saying.
A third technique is to repeat back what the person said in your own words. This is like when you’re playing a game of telephone and you have to repeat a message to the next person. It helps to make sure you understand what the person said and it also helps the person know that you’re listening.
In summary, active listening is paying attention to the person’s words and body language, asking questions to get more information and repeating back what the person said in your own words. These techniques can help us understand what the person is saying and make sure we are on the same page as them. This can be especially important in a conversational AI setting as it helps the model to understand the user’s intent and respond appropriately.