When we ask questions in a conversation, there are different strategies that we can use to gather information or to help the conversation move forward. These strategies are called question-asking strategies.
One strategy is paraphrasing, which is when you repeat back to the person what they just said, in your own words. This can help to clarify what the person meant and to make sure you understand them correctly. For example, if someone says “I’m feeling really stressed out,” you might respond with “So you’re feeling overwhelmed with stress right now?”
Another strategy is reflection, which is when you repeat back the person’s feelings or emotions, rather than their words. This can help the person feel heard and understood. For example, if someone says “I’m really angry at my boss,” you might respond with “You’re feeling really angry towards your boss.”
Both of these strategies can be used in conversational AI to understand user’s intent and respond appropriately.
In summary, paraphrasing is when you repeat back to the person what they just said, in your own words. Reflection is when you repeat back the person’s feelings or emotions, rather than their words. These strategies are used in conversational AI to understand user’s intent and respond appropriately, make the conversation more natural and engaging for the user, and help the user feel heard and understood.
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Quiz six
Question-asking strategies Quiz
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