When we talk to people, we often ask questions to understand what they mean or to gather more information. In the same way, when we build a conversational AI system, it’s important that the system can ask effective questions to understand the user’s intent and respond appropriately.
Think of it like a conversation between you and a friend. If your friend tells you they are feeling sad, you might ask “Why are you feeling sad?” to understand more about the situation. Similarly, a conversational AI system might ask a similar question to understand more about the user’s request or problem.
Asking questions also helps to make the conversation more engaging and natural for the user. It shows that the system is actively listening and trying to understand the user’s needs. This can improve the overall user experience and make the conversation feel more like a real conversation between two people.
In summary, effective questioning in conversational AI helps the system to understand the user’s intent, gather more information, respond appropriately and make the conversation more engaging and natural for the user.
Asking questions in a conversational AI system